Every framework here was built and tested inside a real organisation. None of it was designed in a consultancy and sold in.
From 2020 to 2025 I led learning transformation at the Chan Zuckerberg Initiative — through a pandemic, and alongside scientists trying to end disease. I now lead agentic talent experiences at a global technology company, which means I spend my days doing the thing this index measures. Before that: Google, Kayak, OpenTable, Agoda, Groupon, News International. Three continents, twelve organisations, twenty years.
The index exists because I could not find one I trusted.
— Glyn Burleigh-Sheard